Privacy policy

Last updated: May 2, 2025

This Privacy Policy describes how Estenatura Limited (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from estenatura.com (the “Site”) or otherwise communicate with us. For the purposes of this Privacy Policy, “you” means any visitor, user, or customer of our Site.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on this page and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from you in a variety of ways, depending on how you interact with us:

1. Information You Provide Directly

  • Contact details: name, email, phone number, address

  • Order information: billing and shipping address, payment details, email, phone

  • Account data: username, password, security questions

  • Customer support data: messages and communications with us

Refusal to provide certain information may affect your ability to use some features.

2. Information We Collect Automatically

Through cookies and similar technologies, we collect:

  • Device and browser data

  • IP address

  • Site usage and interaction data

3. Information from Third Parties

We may receive your data from:

  • Shopify (ecommerce platform)

  • Payment providers

  • Advertising or analytics tools

  • Shipping and fulfillment partners

How We Use Your Personal Information

We use your data for the following purposes:

  • Order Processing & Fulfillment: managing orders, payments, shipping, returns, and customer service

  • Account Management: creating and maintaining your account

  • Marketing & Advertising: sending promotional offers, product updates, and showing ads tailored to your interests

  • Security & Fraud Prevention: detecting suspicious activity and protecting user data

  • Service Improvement: enhancing the Site and user experience

For residents of the EEA, processing is done on the legal basis of our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

We use cookies to improve your browsing experience, personalize content, run analytics, and deliver ads.
You can control cookies via your browser settings. Blocking cookies may limit site functionality.

For more information on cookies used via Shopify, visit: https://www.shopify.com/legal/cookies

How We Share Personal Information

We may disclose your data to:

Category Recipients
Identifiers & Contact Info Service providers, Shopify, fulfillment partners
Commercial & Order Data Payment processors, customer support, analytics tools
Internet & Usage Data Analytics services, marketing platforms
Geolocation & Device Data Tracking tools, fraud prevention tools

We do not sell or share sensitive personal information unless explicitly consented to.

Third Party Links

Our Site may contain links to external websites. We are not responsible for their content or data practices. Please review their privacy policies.

Children’s Data

Our services are not intended for children. We do not knowingly collect data from individuals under 16. If a child has submitted data, please contact us to request deletion.

International Transfers

If your data is transferred outside the EU/EEA or UK, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

Data Retention

We retain your data only as long as necessary for legitimate business purposes or legal compliance.

Your Rights

Depending on your location, you may have the following rights:

  • Access – Request what data we hold

  • Correction – Request changes to incorrect data

  • Deletion – Request data be erased

  • Portability – Request transfer of your data

  • Restriction – Limit how your data is processed

  • Objection – Oppose certain uses of data

  • Withdraw Consent – For data processed based on consent

  • Opt-out of Sale/Sharing/Ads – Stop targeted ads or data sharing

To exercise any rights, contact us at support@estenatura.com. We may need to verify your identity before fulfilling your request.

Complaints

If you believe your data has been mishandled, please contact us first. You may also contact your local data protection authority if you're not satisfied with our response.

Contact

Estenatura Limited
Company number: 78210289
Email: support@estenatura.com
Address: OFFICE 3906, 39TH THE CTR 99 QUEEN'S RD CENTRAL CENTRAL HONG KONG

We are the data controller of your personal information.